5 Reasons Why Samsung TV Not Downloading Apps – Let’s Fix It

If you are a Samsung smart TV user and you are facing the issue of Samsung TV not downloading apps, then this blog is meant for you. If your Samsung smart TV is not downloading apps, it may be a sign of several different issues. There are many possible reasons why this might happen, such as an operating system or firmware update gone wrong, serious technical issues, or even regular maintenance updates.

It’s not often that we hear about issues in Samsung’s current lineup of Smart TV models from users or reviewers. The company has updated its user interface and apps platforms several times over the past decade, and as a result, things tend to run smoothly. But as every tech enthusiast knows, there are always going to be instances of certain products and services not being up to par.

Samsung TV Not Downloading Apps – Troubleshoot and Diagnosis

You’re not sure what to do when your Samsung TV apps store stops working. Here’s your troubleshooting cheat sheet. First, restart your television to clear any cache. You can also try to sign out of the problematic application and sign back in again later. Check your router or modem settings and make sure that your network is functional and running on its latest firmware version. Here are some possible solutions to try.

Samsung TV Not Downloading Apps

If you’re having trouble downloading or updating apps on your Samsung TV, it’s time to search for the best solutions. The first and foremost thing you must consider is if the same problem persists with all apps and not just a single one. If the problem only exists with one app, then it is most probably due to compatibility issues. In case of a widespread problem, the actual issue could be related to either an update or the app itself.

Here are some of the reasons why Your Samsung TV is not downloading Apps:

  • Temporary Glitch: A temporary issue may be affecting your TV set, your router, or even the App Store. Don’t worry. The solution is simple — just reboot everything and you’ll be all set.
  • Old Firmware: The version of TV firmware you’re using can cause problems like not being able to download apps from your TV’s app store. Update your TV as soon as possible.
  • Network Problem: A drop in internet connection or a TV that is not connected to the internet will prevent the TV from downloading apps.
  • Network Problem: A drop in internet connection or a TV that is not connected to the internet will prevent the TV from downloading apps.
  • Incorrect Location Settings: Make sure that your location settings are set correctly. If they aren’t, the TV won’t be able to access the internet, and you won’t be able to use apps.
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Reopen App Store

If you’re using a Samsung smart TV, your first troubleshooting step is to simply re-open the app store.

The problem with being unable to access the app store could easily be solved with a simple app re-open. So make sure to try that as your first troubleshooting attempt.

In case you’re in a rush and the Samsung TV app listing that you’re looking for is taking a while to load, it’s best to just try re-opening and refreshing the app. This way you can avoid what would otherwise be several minutes of time wasted on reloading a useless app list.

Restart Your TV

Unplugging your TV and plugging it back in is a great first step to solving many issues. From updating the software to fixing a misbehaving remote, this could be the answer you’re looking for.

Power cycling your TV is something you can do when the unit won’t respond to a button press, remote control, or other signal. The process will drain electricity from your TV and provide your device with a cold boot the next time you push the power button. If you’re having issues with your device, turning it off and on again can fix many problems.

Here is how to Power cycle the TV:

  1. Power off the TV by pressing the power button.
  2. Unplug the power cord from the power outlet.
  3. Wait 60 seconds.
  4. Plug the power cord back into the power outlet.
  5. Press the power button on the TV.

Now, check if you can download the apps on your Samsung Smart TV.

Logout and Login To App Store Again

If you’re having problems with downloading apps on your Samsung TV, the problem could be with the TV’s App Store. To troubleshoot this issue, try logging out of the App Store and later logging in again.

  1. Launch the Samsung App Store on your Samsung Smart TV.
  2. Click the Settings button on your remote control.
  3. The Settings Menu appears. Click Logout on the Settings Menu.
  4. A confirmation window will appear. Click OK to continue.
  5. The Samsung Smart TV App Store will log you out.
  6. After you log out of the app, wait a few minutes and then log back in.
  7. Press OK on your remote to confirm when you’re ready to continue.

After signing out of the Samsung TV App store and signing back in, you should be able to download apps once again.

Check Network Connection Issue

Samsung TVs have an app store, just like Google Play and iTunes. These apps can be downloaded on your TV with a connection to Wi-Fi or mobile data. When there’s a problem with the internet or you’re in an area of poor coverage, TV apps won’t be able to function correctly.

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If your TV is connected to the internet, it should have a blue “Wi-Fi” logo on the home screen. If you’re having trouble connecting to your home Wi-Fi network, there are a few things you can try. Make sure that you’re connecting to the correct network and that the signal is strong. Also make sure that your TV is close enough to your modem or router to get a strong signal.

If your router is not too far away (5 feet), consider using an Ethernet cable. This will be the fastest way to connect your devices to your internet.

If you are using Wi-Fi, make sure you are using the most up-to-date Wi-Fi password. Also, if possible, keep your router higher up. It will create stronger signal and speeds.

Sometimes Wi-Fi just needs a reboot. And if restarting your router doesn’t work, you can try moving it to another place closer to your TV. Also, if you’re using an Ethernet cable, that can also work.

Speed can be a problem for a website, much like for a customer trying to load it. But even so, speed is not the only problem when it comes to network issues. When conducting online speed tests, you have to be wary of high ping — or latency — rates; low bandwidth rates; and blocked ports, as well. A fast internet connection would mean that your ping rates will be quite low (under 100 ms).

Contacting your internet provider when there’s a problem is always a good first step — they can help you troubleshoot the issue or make sure everything is set up correctly.

Check Location Settings

It’s important to select the correct TV location settings before using your smart TV. In order to connect to the internet, your TV must be set up for the correct country. Your smart TV can let you know if your location settings aren’t correct — it will simply refuse to connect to the internet. The good news is that this issue is very common, especially for those who buy their TV abroad and move it back home.

How to change your location settings on a Samsung TV? Changing the location of your device is easy. To change the location of your device, first, you will need to go to the “Network”/”Location Settings”. Your device’s location can be changed by selecting “Region”, and then choosing whether to view more countries or adding a specific country.

Once you have your TV set up, it’s time to perform a power cycle: switch off everything — including the TV itself, its connection wires, and the router — for about 15 seconds. Then turn them back on, first the router, then the TV and its cables; finally check your internet connection again.

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Update TV Firmware

Checking your TV’s software update is probably the most important thing you can do to it.

Here are the basic things you need to do.

  1. On your TV’s Control Panel, press the HOME button on the remote.
  2. Choose Settings.
  3. Choose System Information.
  4. Choose Software Update.

There are updates listed on the dashboard. Based on the version of the TV you have, you may or may not have to restart your TV. Be patient and allow the update to take place. However, if you continue to run into issues, there is another way to resolve this problem.

Do a Factory Reset

Sometimes, people want a fresh start. If a Samsung TV is no longer working how it should, there are multiple steps that people can take to return their television to factory settings.

First things first, you’ll want to do a factory reset on your Samsung TV. This will delete all settings, so be sure to backup any configurations that you want to restore later on. It’s also a good idea to make an image of the current set up in case something goes wrong.

Here is how to perform a factory reset on a Samsung TV:

  1. Press the Settings button on your remote or menu bar.
  2. Choose General.
  3. Select Reset. Note that this may be called something slightly different depending on what type of TV you have, but the general idea is going to be similar.
  4. Enter your PIN. For most Samsung TVs, the PIN is 0000.
  5. After performing a reset, your TV will restart. When it restarts, make sure the input source is set to the correct device.

You will first need to ensure that your TV is connected to the internet. Then you will need to execute the initial setup and wait for it to complete. Once ready, you’ll be able to install applications and games onto your Smart TV.

Samsung’s app store is notorious for having bugs, which can leave your TV unable to download any apps. The solution to this problem is pretty straightforward, although it might sound complicated: power cycle the TV, update its firmware, and change its location settings. If none of that works, you can troubleshoot by checking the internet connection or performing a factory reset.

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