The Sony TV is one of the bestselling and most popular HDTVs in the market right now. It offers consumers a good variety of sizes, technologies, and even features such as their motion sensing remote control. However, despite all its good points, there are certain issues that have been reported by those who have bought this TV. One of those issues is regarding the Sony TV’s WiFi capability.
Sony TV is the most popular smart tv brand. However, sometimes issues arise due to the software or technical problems. Sony TV not connecting to WiFi should not be a problem. This is because there may be a setting that needs to be changed on your tv or router to connect the device.
Sony TV Not Connecting To WiFi – Troubleshoot and Diagnosis
Sony TV’s are popular and have been equipped with a fast wireless connection. However, a few customers have encountered the issue that they cannot connect to the web. In this article, you will know solutions for some possible problems you may encounter when setting up the internet connection.
When your TV cannot connect to the internet, you need to troubleshoot a few things. Though there are several causes, the most common ones include firmware update issues and power cycle. The easiest way to resolve this issue is to perform a power cycle and reconnect your router. Let’s see some of reasons why your Sony TV Not Connecting To WiFi:
- Wrong Date and Time Settings: If your smart TV is connected to the internet using Wi-Fi and broadcasting mode, but you can’t access the web, make sure your smart TV has the correct time and date.
- Old Firmware: Firmware is software that runs inside a device, taking care of the low-level decisions and controls the communication between the hardware and the rest of the world. Basically it’s like your brain and nervous system in your TV. So, if you want to make sure all the features work perfectly on your TV, update its firmware as often as possible according to the manufacturer’s advice.
- Low Signal Strength: If you’re in a large apartment or home and the cable modem is in one room and the TV is in another, the internet can feel slow because there’s a long physical distance between the two. An amplified WiFi range extender helps to boost connectivity and reduce buffering in your home.
- Wrong DNS Settings: Configuring a TV with incorrect DNS servers can prevent it from connecting to the internet.
- General Bugs: While app development is a constant process of testing, refining, and fixing bugs, there are times when some errors occur due to glitches or bugs on the TV. If the issue is temperate, it is best to wait for the next update in order to update the code for a more permanent fix. If the bug persists, though, you can follow the instructions below to troubleshoot your smartphone and TV.
If you’re having trouble connecting your Sony TV to your wireless network, then the first thing you should do is check your network settings. If you have an Android device on your network that’s causing an issue with the TV, then it’s best to power down the device, but if not, then make sure both your router and TV are connected to the same network name.
1. Power Cycle Sony TV
If your television is suddenly acting up, you may need to perform a system reset. Power cycling is the process of turning your device off and then on again. A power cycle is the single most important thing you can do to fix all kinds of problems on your TV. It simply means turning off the TV for 10-15 minutes and then turning it back on again. If a problem persists, you can keep repeating this procedure until the issue is solved. To power cycle your TV, You can also follow these steps:
Power cycling is a vital procedure for all electronics. It’s part of Sony’s self-diagnosis process, and you’ll do it regularly to keep your device in good health. If the TV is behaving strangely, try a power cycle to see if it fixes the issue.
2. Check Network Status
Network errors are among the most obvious – and most overlooked –reasons why your Sony TV won’t connect to Wi-Fi. Fixing network issues is as simple as checking a few things on your router, so don’t give up if you can’t find the issue on your end.
The number one issue when you’re trying to connect your TV to the internet is confusion about the network name. Confirm you’re on the correct connection by checking the network name on your router. This should be clearly labeled, and it will usually include a brand or product name.
The essential step to enjoying streaming services is first checking that your device is connected properly. To make sure that your devices are connected to a network with proper internet access, we recommend doing the following:
- On the remote control, find the HOME or MENU button, and then press it.
- To change or check your network settings, open Settings and head to Network or Network & Internet.
- Now check out Advanced Settings. The Network Status is here, and this will give you your connection information. If you need any more information, choose Check Connection.
Ok, if both your TV and internet are working. There must be some other issue in the home.
3. Power Reset Your Modem/Router
If your Sony smart TV isn’t connecting to the Wi-Fi network, a power reset can fix this issue. If you have a separate modem and router, be sure to power reset both devices.
- Disconnect the router/modem from its power source.
- Wait about 2 minutes.
- Now, reconnect the power to your modem/router and turn it back on.
- Check your Network status again.
If you’re still having trouble, try unplugging your router and plugging it back in. If you’re still not getting a good connection, contact your internet service provider.
4. Weak Signal Strength
When troubleshooting Wi-Fi connections, it’s important to check your router and device distances are in range. If the device’s Wi-Fi is turned on, is the Wi-Fi antenna clear of obstructions? For devices that don’t support Wi‑Fi, see if there’s any viable wired connection. If possible, relocate the router and/or device to a place where it can be well-aligned with each other.
To enjoy a high-quality media experience, we recommend placing your router and media device within a distance of not more than 25 feet. This distance should include your walls, furniture, or any other material that might interfere with wireless signals. Also, it is best to avoid having any physical obstacles between the router and device.
Don’t just blame your internet service provider when there’s an issue — look at what other devices are broadcasting and how they might be interfering with your router. You may be able to turn off or disable those devices (or change their settings) to improve signal strength.
5. Correct Date and Time Settings
When you try to connect your TV to WiFi and no internet is getting connected, it means the wrong date & time has been set on your TV. In order to fix this, click the menu button on the remote and then go to Settings > General > Date & Time. Select Automatic date & time option and make sure that the current date & time is selected.
There are two most likely causes: one is that your TV has the default date and time of its manufacture. The other is that you don’t have the correct network information. If you’re having trouble connecting, try these troubleshooting tips.
- Press Home on your remote.
- To find the “Settings” section of your page, you first have to navigate to the top-right corner of your screen.
- In the system settings, select date and time.
- Now, click the date and time to disable its automatic setting.
- Enter the date and time manually. Be sure to use your region’s timezone.
- Save the current settings on your TV and then restart it.
Now, you can use your tv as usual. Just follow the steps above to fix the no internet issue on Sony tv and you should go back to watching YouTube on Sony tv after troubleshooting.
6. Change DNS Configuration
If you’ve ever experienced internet issues that make it difficult to access websites, use social media, or stream videos without error messages, there’s a good chance DNS is to blame. DNS (Domain Name System) translates domains like Google.com into IP addresses like 18.104.22.168.
If your TV is having network connectivity issues, the first thing to do is check for the correct DNS server settings, which are usually found in the initial setup wizard. These settings can generally be found in a list of Network Settings that are also available under a Network option on the TV’s main menu. Here is how to troubleshoot:
- In the remote, click the home button.
- You need to navigate to Settings and then click Network.
- In the Network Settings menu, you can set up a network connection.
- Custom/Expert > Connected WiFi.
- Go to Manual IP address.
- Enter 22.214.171.124 as your primary DNS and 126.96.36.199 as your secondary DNS.
- Save the settings.
Sony TVs have a lot of features — and more often than not, the greatest benefit isn’t the function itself, but how well it works in tandem with other features. If you’re having trouble with your TV set or its Wi-Fi feature, check this article. In most cases, your issues will be resolved at the first solution.
Hi there! I’m Sam Hendricks, and I’m a repair technician and expert. I created this website to help people like you save money and time by fixing your own appliances.
Over the years, I’ve seen people spend a lot of money on unnecessary repairs or replacements. That’s why I decided to share my expertise and create easy-to-follow guides for fixing appliances on your own.