Samsung refrigerator repair is a specialty that a lot of people don’t understand. As a brand, Samsung has been making refrigerators for many years. However, as with any product on the market, there are going to be some issues, and some of those issues may require professional assistance. In this article, I am going to discuss some of the more common Samsung refrigerator problems and how you can go about fixing them or getting the issue resolved by the manufacturer.
Samsung is a top notch brand in the home appliances industry. However, its products have gained a negative reputation for having problems — especially refrigerators. Some of these issues include: your refrigerator failing to maintain temperatures consistently, the display malfunctioning, and more. If you’re purchasing a Samsung refrigerator, check out this list of common issues before it’s too late.
Common Samsung Refrigerator Problems – Troubleshoot and Diagnosis
You don’t have to worry about your new Samsung refrigerator giving you problems. As one of the most reliable brands in the market, their products are designed to last for years. But when they do give you problems, you can troubleshoot some of them on your own! Check out some common Samsung fridge troubleshooting tips here.
1. Samsung Refrigerator Not Cooling
Samsung refrigerators have been criticized for numerous faults, including the freezing of water. In addition, several consumers have reported that their Samsung fridge fails to cool foods properly, with some reporting that it does not properly maintain a temperature below 40 degrees Fahrenheit.
If your Samsung refrigerator’s cooling system isn’t working as intended, here are some pointers on how to diagnose it and fix the issue on your own.
- Dirty Condenser Coils: Cleaning your condenser coils will help your refrigerator operate at optimal efficiency and improve your energy savings. Optimizing the airflow inside the refrigerator will also help prevent odors and mold growth. It’s far more important than you’d think, and it’s a good idea to clean the condenser coils in your refrigerator every year.
- Faulty compressor: If your Samsung fridge isn’t cooling properly, you might need to check its compressor. If the compressor seems to be running, but the fridge and freezer aren’t cooling, then you probably need a new one. The problem with old compressors is that they often fail without making any noise, which means that you’ll need to be extra careful if it’s time to replace yours.
- Condenser fan motor not working: When the condenser fan motor isn’t working, the refrigerator won’t cool properly. To see if the fan motor is defective, first check that it’s not obstructed. Next, try turning the fan blade by hand. If it doesn’t spin freely, replace the condenser fan motor.
If the condenser fan blades are free of any obstructions and spin freely, you can test for continuity on the motor. If the condenser fan motor does not have continuity, replace it.
- Evaporator fan motor not working: In a refrigerator, the evaporator fan blows across the cooling coils and into the freezer. If the air isn’t getting through, use a flashlight to check that it spins freely and doesn’t have any debris stuck to it.
- Defective start relay: Start relay fault can cause problems with your fridge running correctly. If the start relay is faulty, it prevents the compressor from running. To diagnose the problem, remove the bottom plate of your refrigerator to access the start relay. With a multimeter, check for continuity between the two power contacts of the relay by touching its ends together. If there’s no connection, replace the relay immediately.
2. Samsung Refrigerator Ice Maker Problems
Some people have problems with ice makers in Samsung refrigerators. Here are the common ones:
- Water inlet valve: The water supply valve manages the flow of water into the ice maker. If the valve is defective or has insufficient pressure to feed water into the machine, it won’t be able to produce ice.
To make ice, your refrigerator should produce 20 psi of water pressure. This valve is why: it regulates the water to each location throughout your refrigerator, and I don’t know how it works. The good news is that you can test it — if you can get ahold of a multimeter that measures DC voltage, then you’ll be sure to find out if this part still works.
- Water filter: When water passes through a filter, it can remove impurities that might affect the taste. The machine should be properly maintained to ensure that the best water, ice, or steam is delivered for all kinds of beverages. If the failure of the ice maker machine occurs, you will notice that ice cubes are not produced at all.
The lifespan of our filters depends on the natural hardness of your water supply; if you use heavily chlorinated or fluoridated water, you’ll need to change the filter every three months to prevent it from getting clogged. We recommend changing your filter once per year to prolong its useful lifetime and ensure that your water tastes great and is as safe as possible!
- Defective Door Switch: When your fridge’s ice and water dispenser is on, but not dispensing, the cause could be a door switch problem. A door switch is a small switch that’s activated by the door when it is opened. If this switch isn’t working properly, the ice and water dispenser will not work even though the switch is in the “on” position.
If the dispenser isn’t turning on when you’d expect, there’s a good chance the door switch is at fault. To determine whether this is the case, you can use a multimeter to test the switch for continuity. If it doesn’t have continuity when you press the button, there’s a good chance it’s defective and needs to be replaced.
- Improper Temprature: Do you know what is the best temperature for Samsung Fridge Freezer? The refrigerator needs to be cooled down to -4°F (-20°C) before use. This is so it can reach optimal temperature and run at its highest energy efficiency.
3. Samsung Ice Maker Not Working
Homeowners have reported ice maker issues with their Samsung refrigerator. Common complaints include substandard quality of the ice, no ice although water is going into the machine, and ice that comes out too slowly.
Samsung is entangled in a legal battle over its top freezer ice maker. The company is facing multiple lawsuits for what people say is a defective design — the ice maker is located in the top freezer, making it difficult or impossible to clean. Many consumers say they find mold and bacteria growing on the plastic housing and inside the ice maker’s walls.
We’ve heard from a few customers that ice maker stopped working after a couple months. After troubleshooting, it seems the ice tray was frozen to the top body. The solution is to remove the ice cube tray and detach the top body from the bottom one by pulling them apart, then cleaning up any liquids frozen to both sides. Also, double check if there isn’t a plastic film left within the device.
Some of the issues faced by users are:
- Nowadays, several brands of refrigerators are flooding their owners’ homes with water because of water leakage from the crisper trays.
- Samsung’s built-in ice maker creates the perfect crystal-clear cubes, but there are a few things to be aware of. You’ll notice water droplets, ice crystals, and slushy ice form towards the bottom of the bucket after the first uses
- A number of reviewers have complained about the ice buckets getting stuck during use.
- There are two issues with modern ice makers: they either freeze too much or not enough, which is a problem for customers at both ends of the spectrum. In some cases, customers experience a complete breakdown in the ice maker and have to call customer service. In other cases, customers receive ice from their machine that is thin and watery.
- The Fridge has a problem defrosting properly. In winter, it doesn’t get cold enough for many people. In summer, the condenser coils back to freezing point each night, and the small door at the front of the freezer can’t freeze shut.
4. Samsung Refrigerator Not Defrosting
When it comes to home appliances, Samsung is one of the most trusted brands worldwide. However, some of their products are not living up to customers’ expectations. Reports have revealed that many Samsung refrigerators are not defrosting properly. This causes the coils of the refrigerator to become clogged with ice, meaning that they can’t keep cold air flowing through the machine. These problems have caused a lot of frustration among Samsung customers. Some are even using wet mops to melt the ice on the evaporator coils because the steam helps them circulate cooler air.
Most refrigerators will accumulate frost on their evaporator coils, which are located inside the freezer. This frost will build up over time and restrict the airflow, which causes the refrigerator to stop cooling. You can see if there’s a problem by examining the defrost heater with a multimeter. The defrost heater should provide enough heat to melt the frost buildup on the evaporator coils.
5. Samsung’s French Door Refrigerators Problem
Users have complained that the new Samsung French-door refrigerator model is a real disappointment. While most customers have expressed satisfaction with their purchase, a lot of customers have been left unsatisfied because of product defects. In fact, the most popular complaint with this product is that it has a faulty ice maker which often jams.
French door refrigerators, though their average lifespan matches the competition, have been known to break down in as few as six months after purchase.
The common problems include: frozen food thawing, leaking, frozen food not staying frozen, and the refrigerator turning on the defrost cycle even when it’s already been defrosted.
6. Getting a Refund is Hard
We all want to get the most out of our possessions — and that includes our appliances. When something is defective or needs replacement, we expect to receive a timely and satisfactory response.
But let’s be honest here: getting a refund can be a long, tedious process. If you’re still under warranty or have been satisfied with your product, you’d expect the company to honor that obligation. Unfortunately, this isn’t always the case. If you don’t get a positive response from customer support, you should stop expecting a refund as you’re not going to receive one.
Some of the most common Samsung refrigerator problems are discussed in this guide. All major home appliances brands have their share of complaints, but none so much as Samsung’s French door fridges. Issues range from ice maker problems to fridge temperature problems to leaking ice dispenser issues.
If you own a Samsung refrigerator and have issues with it, you can request Samsung to send a technical service to your house. If the issue cannot be solved by the technician, Samsung may replace your broken refrigerator.