5 Most Common Samsung Refrigerator Problems and Solutions

Samsung refrigerator repair is a specialty that a lot of people don’t understand. As a brand, Samsung has been making refrigerators for many years. However, as with any product on the market, there are going to be some issues, and some of those issues may require professional assistance. In this article, I am going to discuss some of the more common Samsung refrigerator problems and how you can go about fixing them or getting the issue resolved by the manufacturer.

Samsung is a top notch brand in the home appliances industry. However, its products have gained a negative reputation for having problems — especially refrigerators. Some of these issues include: your refrigerator failing to maintain temperatures consistently, the display malfunctioning, and more. If you’re purchasing a Samsung refrigerator, check out this list of common issues before it’s too late.

Common Samsung Refrigerator Problems – Troubleshoot and Diagnosis

You don’t have to worry about your new Samsung refrigerator giving you problems. As one of the most reliable brands in the market, their products are designed to last for years. But when they do give you problems, you can troubleshoot some of them on your own! Check out some common Samsung fridge troubleshooting tips here.

Samsung Refrigerator Problems

1. Samsung Refrigerator Not Cooling

Samsung refrigerators have been criticized for numerous faults, including the freezing of water. In addition, several consumers have reported that their Samsung fridge fails to cool foods properly, with some reporting that it does not properly maintain a temperature below 40 degrees Fahrenheit.

If your Samsung refrigerator’s cooling system isn’t working as intended, here are some pointers on how to diagnose it and fix the issue on your own.

  1. Dirty Condenser Coils: Cleaning your condenser coils will help your refrigerator operate at optimal efficiency and improve your energy savings. Optimizing the airflow inside the refrigerator will also help prevent odors and mold growth.  It’s far more important than you’d think, and it’s a good idea to clean the condenser coils in your refrigerator every year.
  2. Faulty compressor: If your Samsung fridge isn’t cooling properly, you might need to check its compressor. If the compressor seems to be running, but the fridge and freezer aren’t cooling, then you probably need a new one. The problem with old compressors is that they often fail without making any noise, which means that you’ll need to be extra careful if it’s time to replace yours.
  3. Condenser fan motor not working: When the condenser fan motor isn’t working, the refrigerator won’t cool properly. To see if the fan motor is defective, first check that it’s not obstructed. Next, try turning the fan blade by hand. If it doesn’t spin freely, replace the condenser fan motor.
    If the condenser fan blades are free of any obstructions and spin freely, you can test for continuity on the motor. If the condenser fan motor does not have continuity, replace it.
  4. Evaporator fan motor not working: In a refrigerator, the evaporator fan blows across the cooling coils and into the freezer. If the air isn’t getting through, use a flashlight to check that it spins freely and doesn’t have any debris stuck to it.
  5. Defective start relay: Start relay fault can cause problems with your fridge running correctly. If the start relay is faulty, it prevents the compressor from running. To diagnose the problem, remove the bottom plate of your refrigerator to access the start relay. With a multimeter, check for continuity between the two power contacts of the relay by touching its ends together. If there’s no connection, replace the relay immediately.

2. Samsung Refrigerator Ice Maker Problems

Some people have problems with ice makers in Samsung refrigerators. Here are the common ones:

  1. Water inlet valve: The water supply valve manages the flow of water into the ice maker. If the valve is defective or has insufficient pressure to feed water into the machine, it won’t be able to produce ice.
    To make ice, your refrigerator should produce 20 psi of water pressure. This valve is why: it regulates the water to each location throughout your refrigerator, and I don’t know how it works. The good news is that you can test it — if you can get ahold of a multimeter that measures DC voltage, then you’ll be sure to find out if this part still works.
  2. Water filter: When water passes through a filter, it can remove impurities that might affect the taste. The machine should be properly maintained to ensure that the best water, ice, or steam is delivered for all kinds of beverages. If the failure of the ice maker machine occurs, you will notice that ice cubes are not produced at all.
    The lifespan of our filters depends on the natural hardness of your water supply; if you use heavily chlorinated or fluoridated water, you’ll need to change the filter every three months to prevent it from getting clogged. We recommend changing your filter once per year to prolong its useful lifetime and ensure that your water tastes great and is as safe as possible!
  3. Defective Door Switch: When your fridge’s ice and water dispenser is on, but not dispensing, the cause could be a door switch problem. A door switch is a small switch that’s activated by the door when it is opened. If this switch isn’t working properly, the ice and water dispenser will not work even though the switch is in the “on” position.
    If the dispenser isn’t turning on when you’d expect, there’s a good chance the door switch is at fault. To determine whether this is the case, you can use a multimeter to test the switch for continuity. If it doesn’t have continuity when you press the button, there’s a good chance it’s defective and needs to be replaced.
  4. Improper Temprature: Do you know what is the best temperature for Samsung Fridge Freezer? The refrigerator needs to be cooled down to -4°F (-20°C) before use. This is so it can reach optimal temperature and run at its highest energy efficiency.

3. Samsung Ice Maker Not Working

Homeowners have reported ice maker issues with their Samsung refrigerator. Common complaints include substandard quality of the ice, no ice although water is going into the machine, and ice that comes out too slowly.

Samsung is entangled in a legal battle over its top freezer ice maker. The company is facing multiple lawsuits for what people say is a defective design — the ice maker is located in the top freezer, making it difficult or impossible to clean. Many consumers say they find mold and bacteria growing on the plastic housing and inside the ice maker’s walls.

We’ve heard from a few customers that ice maker stopped working after a couple months. After troubleshooting, it seems the ice tray was frozen to the top body. The solution is to remove the ice cube tray and detach the top body from the bottom one by pulling them apart, then cleaning up any liquids frozen to both sides. Also, double check if there isn’t a plastic film left within the device.

Some of the issues faced by users are:

  • Nowadays, several brands of refrigerators are flooding their owners’ homes with water because of water leakage from the crisper trays.
  • Samsung’s built-in ice maker creates the perfect crystal-clear cubes, but there are a few things to be aware of. You’ll notice water droplets, ice crystals, and slushy ice form towards the bottom of the bucket after the first uses
  • A number of reviewers have complained about the ice buckets getting stuck during use.
  • There are two issues with modern ice makers: they either freeze too much or not enough, which is a problem for customers at both ends of the spectrum. In some cases, customers experience a complete breakdown in the ice maker and have to call customer service. In other cases, customers receive ice from their machine that is thin and watery.
  • The Fridge has a problem defrosting properly. In winter, it doesn’t get cold enough for many people. In summer, the condenser coils back to freezing point each night, and the small door at the front of the freezer can’t freeze shut.

4. Samsung Refrigerator Not Defrosting

When it comes to home appliances, Samsung is one of the most trusted brands worldwide. However, some of their products are not living up to customers’ expectations. Reports have revealed that many Samsung refrigerators are not defrosting properly. This causes the coils of the refrigerator to become clogged with ice, meaning that they can’t keep cold air flowing through the machine. These problems have caused a lot of frustration among Samsung customers. Some are even using wet mops to melt the ice on the evaporator coils because the steam helps them circulate cooler air.

Most refrigerators will accumulate frost on their evaporator coils, which are located inside the freezer. This frost will build up over time and restrict the airflow, which causes the refrigerator to stop cooling. You can see if there’s a problem by examining the defrost heater with a multimeter. The defrost heater should provide enough heat to melt the frost buildup on the evaporator coils.

5. Samsung’s French Door Refrigerators Problem

Users have complained that the new Samsung French-door refrigerator model is a real disappointment. While most customers have expressed satisfaction with their purchase, a lot of customers have been left unsatisfied because of product defects. In fact, the most popular complaint with this product is that it has a faulty ice maker which often jams.

French door refrigerators, though their average lifespan matches the competition, have been known to break down in as few as six months after purchase.

The common problems include: frozen food thawing, leaking, frozen food not staying frozen, and the refrigerator turning on the defrost cycle even when it’s already been defrosted.

6. Getting a Refund is Hard

We all want to get the most out of our possessions — and that includes our appliances. When something is defective or needs replacement, we expect to receive a timely and satisfactory response.

But let’s be honest here: getting a refund can be a long, tedious process. If you’re still under warranty or have been satisfied with your product, you’d expect the company to honor that obligation. Unfortunately, this isn’t always the case. If you don’t get a positive response from customer support, you should stop expecting a refund as you’re not going to receive one.

What Is The Most Common Problem With Samsung Refrigerators?

The most common problem with Samsung refrigerators is that they stop cooling after a few years. This is usually caused by a build-up of ice and frost in the freezer, which prevents the fridge from cooling properly.

Other common problems with Samsung refrigerators are that the refrigerator is not cooling properly, the refrigerator is leaking, or the refrigerator is making noise.

Are Samsung Refrigerators Good?

Yes, Samsung refrigerators are good. They are one of the most popular brands on the market and have a reputation for being high quality.

Samsung refrigerators have been on the market for years and have a solid reputation for quality. Many models come with features that make them desirable, such as water and ice dispensers, digital controls, and door-in-door access.

Samsung refrigerators are highly rated for their sleek designs, advanced features and overall performance.

Samsung refrigerators are good for many reasons. They offer a variety of features, such as moisture and humidity control, that help keep food fresh. They are also available in a wide range of sizes and styles to suit different needs.

Samsung French Door Refrigerator Problems

When it comes to Samsung french door refrigerator problems, there are a few things that you should be aware of. These refrigerators are very popular and are known for their stylish design and high quality. However, there are some common problems that you may encounter with your Samsung refrigerator. Here are some of the most common problems that you may encounter with your Samsung french door refrigerator.

One of the most common problems that you may encounter with your Samsung french door refrigerator is that the ice maker may not work properly. This is a very common problem and can be easily fixed by simply replacing the ice maker. However, if this does not work, you may need to purchase a new ice maker.

Another common problem that you may encounter with your Samsung French door refrigerator is that the freezer may not work properly. This is another common problem and can be easily fixed by simply replacing the freezer. If the freezer is not working properly, you may need to purchase a new freezer.

One of the most common Samsung french door refrigerator problems is that the french doors may not be closing properly. This is a very common problem and can be easily fixed by simply replacing the hinges. If your Samsung refrigerator’s french doors are not closing properly, you may need to purchase new hinges.

Another common problem that you may encounter with your Samsung french door refrigerator is that the water filter may need to be replaced. This is also a very common problem and can be easily fixed by simply replacing the water filter.

Samsung Twin Cooling Fridge Freezer Problems

There are a few problems that have been reported with the Samsung Twin Cooling Fridge Freezer. Some people have complained that the freezer does not get cold enough, and that the fridge is not as cold as it should be.

Other people have complained that the ice maker does not work properly, and that the water dispenser does not work properly.

There are several potential problems that can occur with a Samsung Twin Cooling fridge freezer, such as the fridge not cooling properly, the freezer not freezing properly, or the fridge and freezer not working together correctly. Other issues can include water leaks, ice build-up, or the fridge making strange noises.

Samsung Digital Inverter Refrigerator Problems

Some of the common problems that have been reported with Samsung digital inverter refrigerators include problems with the ice maker, water dispenser, and temperature control.

Additionally, some owners have reported that their fridge is not as energy efficient as they were expecting.

Samsung Bespoke Refrigerator Problems

While Samsung refrigerators are generally reliable, there are a few common problems that owners may experience. These include issues with the ice maker, water dispenser, and temperature control.

In some cases, the refrigerator may simply need to be cleaned or adjusted. More serious problems may require professional repair.


Some of the most common Samsung refrigerator problems are discussed in this guide. All major home appliances brands have their share of complaints, but none so much as Samsung’s French door fridges. Issues range from ice maker problems to fridge temperature problems to leaking ice dispenser issues.

If you own a Samsung refrigerator and have issues with it, you can request Samsung to send a technical service to your house. If the issue cannot be solved by the technician, Samsung may replace your broken refrigerator.

35 thoughts on “5 Most Common Samsung Refrigerator Problems and Solutions”

    1. I thought it was just us- two grown adults who carefully place things on those shelves. We have gotten three new shelves and need two more. It is 7 years old.
      And now the freezer door isn’t opening for some reason

    1. Deanna luckett

      Yes it’s happened can’t find anyone in lake wales that has a clue on how to diagnose the problem. The biggest problem is the computer panel on the front doesn’t work therefore it’s showing incorrect numbers for the
      Freezer and fridge temp. The panel can’t give a correct diagnostic to
      Locate the problem for not freezing I think it may be the sensors. The worst problem no one here in the U.S.knows how to work on them I’m not calling Japan to hire someone
      Has any one had a problem with the tips breaking of when removing the water filters. I’ve had that also, for a name like Samsung I expect more… for paying over $3,000 for a French door fridge this is disgusting that I have to go on line and pay to ask questions about it and never getting an answer or repair person. Anyone who cares please advise.

  1. Fridge won’t hold temp below 52° I have thrown hundreds of dollars worth of food away do to this defect. Several times I have completely emptied both fridge and freezer so I could thaw the ice off the back wall in my fridge also blowing out the coils.

  2. Have replaced 2 ice makers and now need a third but now my water won’t dispense. I have a samsung stove and washing machine and both are junk. will never buy samsung again. Know other people who have bought samsung and the company does nothing to take care of the problem even though they are under warranty. They told me they had no repair people in Wa. state.

  3. The ice depensing flap continuously flaps but no ice will come out. The ice is being made but won’t come out. Water dispenses normally. Any suggestions as to the problem and have others experienced this

    1. Have the same problem, engineer has just arrived and diagnosed a faulty intermittent cable within the door, new door required but no replacement door available. Unit only four years old.

  4. Robert Stevens

    We have had water in our crispers for years. Now we have ice built up in the back of the refrigerator so it will not cool. It it only five years old but we will have to replace it as the repair guy says this will occur repeatedly with Samsung.

  5. These refrigerators are terrible. If you have a problem Samsung totally tries to ignore you.
    The ice maker problem is a defect in their design and they should fix it with no charge!!
    Would be nice of them to acknowledge this and treat their customers with respect.

  6. You state that, “You don’t have to worry about your new Samsung refrigerator giving you problems…” then go on to tell us about some of the major problems that we have all experienced with our Samsung refrigerators. Samsung makes a great refrigerator – if your goal in life is to learn how to constantly fix Samsung refrigerators. We want an appliance, not a new hobby.

  7. I have a French 3 door refrigerator. Have replaced to evap panel , drain tube and main board 4 times. The ice maker has been totally replaced 3 times. The refrigerator still does not cool properly it still freezes up. I have thrown away food because of refrigerator inability to maintain proper temperature. It has never worked properly. I will never buy anything again that has samsungs name on it.

    1. I have the same problem. I will have to buy a new refrigerator. It will not be a Samsung. I have had my Frigidaire for over 20 years. Never having a problem with it.

  8. Ice builds up over my coils and fan. Every month I have to take the food out ,take the back panel off and melt the ice with a heat gun. Never buying samsung again.

  9. Geoffrey Schneider

    I have a Samsung french door refrigerator and the freezer door i now loaded with DENTS. The quality of the doors are ok. I was quoted $545.00 for a new special order door. A complete refrigerator is $1300.00.

    1. We are having the exact same issue all of a sudden and can’t find any information about it. So, please, if anyone sees this and knows anything please post a response.

  10. Refrigerator and freezer cool to 58 F and quit cooling. Never buy Samsung or other high tech brands. KISS still applies. Keep It Simple Stupid! The most basic brands are far superior. Keep me posted on the lawsuit situation.

  11. I have a Samsung French door with bottom freezer. I just went to get ice and water out of the dispenser on the door and it went into LOCK Mode. Won’t dispense ice or water. This is about a month after ice maker was replaced and circuit board was replaced. How do I get it out of lock mode? Can I do it without a technician? If I have to pay to have this fixed again, I am going to deliver it back to Best Buy at their front door and they can deal with it. Junk appliance and Best Buy will not stand behind what they sell. Just give me a good old fashion Kenmore from Sears.

  12. I have water leaking out of it looks like right front.French doors with freezer on bottom.I suspect it must have something to do with ice cube maker? What do I do? Thank you

  13. Sir , Did you get your Samsang Refrigerator cooling again ,I have change my Cooling fan motor in the refrigerator and still the fan want come on

  14. Had a leak and didn’t notice it damage the whole floor underneath of the refrigerator and went down to my basement.

  15. My freezer freezes, but the refrigerator won’t cool under 56 degrees Fahrenheit. It built up with ice, I melted the ice with a blow dryer and it still won’t cool. It puddles water under the drawers. Does anyone know how to fix it? I just ordered a defrost temperature sensor, and I’m hoping it fixes it, but I was wondering what others have done

  16. We have had the French door refrigerator, stove, microwave, and dishwasher In stainless steel for about 3 years now. I only use the recommended cleaner on them. Within the last 6 weeks , the finish looks as if it has been rubbed off. How can I fix this?

  17. The glass shelves right about my crispers will not separate. Something spilled and it’s all under that glass and above plastic holding it. I can’t get anything in between it to clean. I was just diagnosed with food poisoning. I can’t help but think it’s something in my house since I haven’t been out in a while recovering from total knee replacement. Does any one have this problem? What can I do?

  18. What a shame that such a seemingly exciting 4 door refrigerator/freezer has design flaws. I was looking forward to purchasing one but do not want, nor am I able to become an appliance repair person. Samsung, why don’t you address the flaws, correct them, and save your company’s name?

  19. I don’t see the problems listed here that we are having with our side by side refridgorator and freezer. The motor makes a funny. loud noise when it runs. There is ice build-up on the the bottom of the freezer so we cannot open the the box at the bottom of the freezer. The loud noise seems worst when we have the crushed ice on so we put it on regular ice. Do you know what the problem is and where can I find the part?

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