Schlage Sense is a leading smart lock that allows you to do things like checking the lock status, see if your door is locked, manage guest keys, and more. Unfortunately, Sense is still plagued by a number of problems that keep it from being the perfect smart lock.
We’re going to dive into some of the most common Schlage Sense issues and hopefully help you solve them quickly.
In the past, we’ve covered how to install, pair and connect a Schlage Sense to your home automation hub. However, some of you are still reporting that you can’t get this device to pair with your home hub. If you’re having issues pairing your Schlage Sense with App, just follow the steps below to solve the problem.
Schlage Sense Won’t Connect To App – Troubleshoot And Diagnosis
This is a possible fix for when the Schlage Sense WiFi Adapter isn’t working as expected.
Keep your home network on 2.4 GHz and turn off mobile data as well. It’s also important to reset your adapter using its handy reset button, located within reach of any angle that you find convenient. If none of those steps work, please make note of what doesn’t work and call Schlage support from their website.
1. Reset The Schlage Lock
The first method to reset the Schlage lock is to remove the batteries. You can find the batteries at the bottom of the device, in the handle.
Remove the batteries for 10 minutes and then put them back in.
If that doesn’t work, you can try resetting the entire device by holding the button on the back of the device for 10 seconds.
If you are still having trouble connecting your Schlage Lock to your iPhone, then you can follow the below steps to reset the Schlage Lock.
1) On your iPhone, go to the Home Screen and tap on the Settings icon.
2) Next, tap on the General Settings tab.
3) Next, scroll down and tap on the Reset option.
4) On the next screen, select the Reset All Settings option and enter your device passcode when prompted.
5) Finally, tap on the Reset All Settings button to confirm.
6) Once your device has been reset, try connecting your Schlage Lock to your iPhone again.
If you’re having trouble with your device, the first thing we recommend is doing a complete reset. This will help restore the device’s settings to default. You may have to set up the device again from scratch, but it’s worth it to make sure everything is working properly. Once you’re done, you shouldn’t have any more issues.
2. Ensure That the Device and Phone are On Same Network
If you’re using multiple Wi-Fi networks or some other form of internet connection, your Schlage Sense lock may have trouble connecting to the app.
In order to resolve this issue, you’ll need to connect your Schlage Sense to the same network that your mobile device is connected to.
If the Schlage Sense app is not connecting to your device, it may be because you are using a different network than the one your device is connected to. To resolve this issue, follow these steps:
- Make sure that your device is connected to the same network as the Schlage Sense app.
- Open the Schlage Sense app and tap the menu icon in the top-left corner of the screen.
- Tap “Settings” and then tap “Network”.
- Tap “Forget Network” and then tap “Forget”.
- Reconnect your device to the network and then try to connect to the Schlage Sense app again.
3. The Schlage Sense app is not up to Date
If you are using an older version of the App and are having issues with your Schlage Sense Smart Deadbolt not connecting, you will likely need to update the App.
To update the App, open the App Store on your device and tap “Updates” in the bottom right corner. If there are any updates available for the Schlage Home App, tap “Update” next to the App.
4. Problem With Your Home’s WiFi Network
If you’ve changed your WiFi A smart lock is an essential part of a truly smart, connected home. It’s possible that the integration is taking too long to establish a connection with the device.
Make sure that your Sense Smart Deadbolt is within range of your WiFi network and that the network is working properly. If the connection problem persists, try removing your WiFi network from your device’s list of WiFi networks and adding it again.
If you’re having trouble connecting to the Schlage Sense Smart Deadbolt app, you may need to update your WiFi router’s firmware. Check your router’s documentation to see how to update the firmware.
When attempting to pair the Schlage Sense with the Schlage Home app, you may come across a few issues. The most common are that it won’t pair with the app and won’t connect to the network.
The good news is that these issues can be resolved by doing a few things. Restarting the Bluetooth of your phone can help. You can also try restarting the Schlage Sense itself or deleting the app and reinstalling it.