A common problem with the TCL Roku TV is that it won’t connect to WiFi. Many customers report this issue, and some have found solutions, but it seems that there are many who are still having issues. This article will help you troubleshoot the issue and get your Roku connected to WiFi.
The TCL Roku TV is a popular TV in the USA that features built-in Roku functionality. Many people have reported problems setting up the TCL Roku TV to connect to their home WiFi routers. I will go over several common reasons why your TCL Roku TV won’t connect to WiFi and show you how you can get it working again.
RokuTVs are designed to connect effortlessly to your home’s WiFi network — so when you’re experiencing issues with pairing, the causes can be many and varied. It’s important to be aware of all possibilities when troubleshooting, so here’s a summary of the issues we’ve identified that could prevent you from streaming smoothly.
TCL Roku TV Won’t Connect To WiFi – Troubleshoot And Diagnosis
TCL Smart TVs are built with WiFi that is able to stream movies and TV shows, browse the Internet, and even use apps — it’s something that has been revolutionary for Internet penetration. However, not everyone is able to have a smooth experience with their WiFi.
There are many reasons why your TV isn’t able to connect to the internet. The most common issues include outdated firmware, incorrect password, and overloaded systems.
If you’re having issues with your TCL TV’s WiFi connection or if it’s failing to detect networks, there are solutions available to fix them.
1. Do A Power Cycle
The Roku TV is one of the most popular streaming devices on the market. It is a handy way to access a wide range of content. However, after several months or continuous usage, problems can arise. For example, you might experience standby mode or issues with streaming. These issues can be resolved by performing a power cycle on your TV.
It can be hard to learn about the ins and outs of a new TV. Make things easier on yourself by power cycling your device before you begin. Power cycling first ensures that your device boots in a clean state, which allows you to start afresh.
To resolve WiFi issues on their TV, you need to remove power supply of the TV and wait for 10-15 seconds and then plug it back again. That’s it your TV will restart automatically.
If your TV is having trouble connecting to the internet, unplugging it for a few minutes and plugging it back in can solve the problem.
2. Reconnect With The WiFi Connection
If you’re having issues, we recommend reconnecting your TCL Roku to the WiFi and retrying the steps.
It could be that you’re using the wrong network name or password, so double check!
Additionally, if you are trying to connect to a 2.4GHz network and your TV is a 5GHz only device, you will need to select a different network. If you have recently changed or reset your router password, try re-entering it in the correct format to access the network.
WiFi setup for your TCL Roku TV can be done with these easy steps:
Press the Home button on the remote of your Roku TV. Select Network and then choose Wireless Setup. Press Next to proceed. Wait for Roku to scan for the network and choose your home Network. Choose the WiFi network you wish to connect to and press OK.
Enter the password when prompted and tap Confirm. Wait while the connection is verified, then press Done. Once complete, press OK to continue.
If your TV has trouble connecting to WiFi, here are some steps you can take.
3. Hard Reset Roku TV
Ok, you’re frustrated. We get it. Let’s try a few troubleshooting steps to make sure that the issue doesn’t recur in the future. One of them is a firm hard reset.
If you’re having trouble reconnecting with the WiFi, you’ll need to perform a hard reset. This will restart your TV and discharge all electricity from the device, ensuring a cold boot at next startup.
For a full reset, unplug all cables, wait five minutes, and then, reattach them. Let your TV begin to turn on — there’s no need to press any buttons — and then, turn the Roku TV on.
The hard reset process should fix any stuck pixels or issues that may have occurred in initial setup. If you’re still having difficulties with your TCL Roku TV, please contact us for further assistance.
4. Check Network Issues
If rebooting your TCL Roku TV didn’t help at all, then perhaps the issue is related directly to your internet service.
Because Netflix, YouTube and other streaming services require a stable and adequate internet connection, your WiFi may disconnect when it is unable to access the internet. This will also cause picture or audio loss.
Your WiFi will become inactive whenever your network’s internet has been disrupted.
When you’re connected to a WiFi network, your TV will rely on that internet to feed its internal connections. When there’s no internet for your TV to connect to, your entire set-up can freeze up, resulting in frustrating errors.
If you’re experiencing issues with your Roku TV, it’s most likely a network issue. Before trying to troubleshoot the problem, you must check to make sure the device is connected to the internet. If you have an ethernet connection, make sure it’s plugged in (if needed) and that the TV is set up for wired connection.
5. Hard Reset Your Router/Modem
If your TV still isn’t responding well, power cycle the equipment. A hard reset of the router and modem is one of the most powerful tools available to troubleshoot electronics.
It gets rid of any temporary problems caused by software glitches or hardware defects and lets you restore your system to a pristine, factory-fresh state.
Hard resetting your router and modem is a simple solution that can fix a lot of issues — especially if you’re having connectivity problems. While you’re at it, try unplugging everything within your home network (from the router to the modem) for 5 minutes. This will restore the electricity flowing through your devices and might solve the connectivity issue.
6. Reduce Bandwidth Usage
It’s important to realise that WiFi is not a physical capacity: it’s really only as big as the air around your router. If all of your devices have full strength WiFi signals, then no room is left for other devices to connect. This means that, in order to accommodate more devices on your network, you need to keep an eye on the total amount of bandwidth that each device uses — and reduce it when necessary.
You can reduce your WiFi bandwidth usage by disconnecting unused devices, preventing high-data downloading/uploading and stopping seeding on torrents. You should also stop streaming services and disable VPN software on your connected devices and browsers.
Make sure you’ve removed all unnecessary devices from your network. Once you’ve done that, make sure everyone’s WiFi Schedule is adjusted so that it matches the rest of the house (e.g 8am-7pm), and that there aren’t any torrents or other high-bandwidth-consuming downloads going on during peak hours (e.g 5pm-7pm).
7. Reconnect All Cables
If your Roku TV loses internet connection, there are a few things you can try before calling us. Try moving the Roku box closer to your router. Wireless connections can be affected by walls and other obstructions, so it may help to move the box closer to your cable or DSL modem.
For Roku TV users who experience streaming issues, there are a few things you can try before calling customer support. First, make sure your Ethernet cable is plugged in and connected to your router. Then, press the button on your Roku remote and see if the light on the front of your Roku device is blinking green — this indicates it’s properly connecting to your network.
8. Select Correct Frequency
If your network only operates at a 5GHz frequency, you might be unable to connect to a Roku device. If you’re using an older model of the TCL TV — between 2011 and 2016 — you’ll need to change the frequency in order to scan for a device.
If your Roku TV’s network is only broadcasting a 5GHz frequency, it won’t be able to connect. Older models of TCL TVs can only scan and connect to a 2.4GHz frequency — so you should create a 2.4GHz router in your home network settings.
Open your computer or mobile phone. Search your browser for the default gateway (generally 192.168.0.1). Log in with your router’s administration account (usually admin and password are used as credentials). Go to the network tab of your router settings and tap on “Create Wireless Network”.
Create a name for your WiFi network, set a password, and follow the on-screen instructions. Tap the “2.4GHz” slider and confirm your changes. Close the tab.
Now your router must be reset to reflect the new frequency. Your Roku TV will find the new frequency, so you can simply put the name you chose back in the router settings.
9. Update TCL Roku TV Firmware
If you’re having trouble connecting to your WiFi, we suggest updating your Roku’s firmware. In the Home screen, go to Settings, select System, then System Update. Check Now, wait for the checker to finish, and apply any updates if an update is available. Restart your TV once again manually after application to check if you’re able to connect to the WiFi.
Once your device has completed the update process, restart your TV manually.
If you’re on the most recent version, restart your machine and see if you can connect to your WiFi.
10. Do A Factory Reset
If none of the solutions we’ve suggested have worked, you may have to take more drastic action. The simplest and most effective solution is to perform a factory reset. This will effectively erase all of the files stored on your Roku TV and return it to its factory settings.
This is a last resort solution to troubleshoot the device and will delete any channel downloads stored on your device. If the problem persists, you should contact TCL for further assistance.
We recommend that you do a factory reset on your Roku TV before you initiate an update. This ensures that the latest updates are installed correctly, and it helps us to troubleshoot with you if there’s a problem.
The steps are as follows:
- Go to Home > System > Advanced System Settings.
- Scroll down until you find Factory Reset and mark it.
- Click Restart after applying changes.
If you have already tried factory resetting the Roku TV, you should know that restarting is usually required. And if this doesn’t fix it, try connecting to mobile hotspot and see if you can connect.
If Roku appears to be working on mobile hotspot but not your home WiFi, you might need to contact your ISP and make sure port forwarding is enabled.
Why Won’t My TCL Roku TV Connect To The Internet
TCL Roku TV is a smart LED TV that you can connect to the Internet, stream movies and videos, play music and games, or surf Facebook. It’s a great television set, but if it doesn’t connect to the Internet, then it can’t do much. If the TV won’t connect to the Internet, don’t fret.
Routers can diminish the quality of a Wi-Fi signal without the owner’s knowledge. To restore a weak signal, first, unplug the router and then wait a few minutes. Plug the router back in, wait for a few minutes, and then try to connect to the Internet on your Roku again.
Restart your TV and router. If your TV can’t connect to the Internet, then it’s not a problem with the Internet. The issue could be as simple as a restart. Turn off the TV, remove all the cords, wait a minute and then plug the power cord back in. Additionally, remove all the cords from your router and wait a few minutes. Plug the cords back in and the router should start working.
TCL Roku TV Won’t Connect To Wireless Network
The TCL Roku TV’s wireless capabilities are a major upgrade from those of its direct competitors, with the ability to connect to numerous devices through Wi-Fi, Bluetooth and Ethernet. However, users have reported issues with the TV not connecting to their wireless network.
Make sure the TV is within range of your wireless router or use an Ethernet cable to connect the TV directly to your wireless router.
Don’t forget to reset your TCL Roku TV if it’s not connecting to WiFi — it could be a simple fix! Hard reset the device, troubleshoot your router and connection, change the frequency to 2.4 GHz, and check your internet cables. If that doesn’t work, try a factory reset, and if it still doesn’t work, contact customer service for extra help!
We know that you’re now well on your way to solving the problem with your TCL Roku TV not connecting to WiFi — and to be honest, this particular problem can be a bit tricky! That’s why we have guides that cover the most common issues with specific devices and tips on what you can do to solve them. We hope that you enjoyed this post and found it helpful!
Hi there! I’m Sam Hendricks, and I’m a repair technician and expert. I created this website to help people like you save money and time by fixing your own appliances.
Over the years, I’ve seen people spend a lot of money on unnecessary repairs or replacements. That’s why I decided to share my expertise and create easy-to-follow guides for fixing appliances on your own.