Roku devices are one of the best ways to make your TV smart. The most important factor while installing Roku is a speedy Internet connection. It helps you to stream content faster and without any interruption. But sometimes you might face the problem of Roku not connecting to WiFi. We are here to fix the issue of Roku not connecting to WiFi.
Roku devices and Roku-equipped TVs require a high-speed internet connection and a strong signal strength to stream content. If your Roku device is not connected to the internet, you must troubleshoot the problem before you can watch channels or movies on your home entertainment system.
Roku Not Connecting To WiFi – Troubleshoot and Diagnosis
Connection errors are a frustrating and sometimes difficult problem to solve. That’s because they can appear for different reasons, including a poor Wi-Fi signal, a power or router outage, additional network devices like game consoles or computers using up the network bandwidth.
Roku streaming media players are easy to set up and use, but this doesn’t mean you should ignore any notifications. If your Roku stops connecting to the internet or if the software doesn’t load, constantly check for the related notification to quickly re-establish a connection.
1. Check Other Devices for WiFi Connection Issues
Before we begin troubleshooting, please check whether your Roku is connected to the Internet. The green light on your player will indicate a strong WiFi or Ethernet connection to your router, and the Internet service provider (ISP) must be active. If you are experiencing problems, try restarting your device and verify that there’s no unusual activity on your Internet connection by checking the activity lights on your cable/DSL modem.
Sometimes, when you’re troubleshooting Roku issues, the first thing you want to do is check that the connectivity of devices around your Roku is working. If not, it could be a problem with your router, modem, or another problem device. Otherwise, it could be a problem with your Roku device, such as with your Roku stick or streamer.
2. Perform a Network Test Connection
If you’re having streaming issues with the Roku device, it’s possible that your internet connection is the issue. Before attempting to troubleshoot something on your Roku, check your internet connection and make sure it is strong enough for streaming content. Here’s how to do this:
- Choose the option that says Settings from the Home screen of your Roku device.
- Navigate to Settings > Internet Connection > Check Connection.
Roku will not be connected to your WiFi network if you don’t see the “Check Connection” option. If you try to set up connection, but there’s no “Set Up Connection” option. It means there is a connection issue with the internet.
3. Restart Router/Modem
A broken router or modem is one of the most alarming scenarios that every user has to face with. It will definitely bring a lot of inconvenience in your daily life as well as work. Sometimes, all it takes is just a simple restart and the issue can be easily resolved, but some other times, you might have to change the hardware itself.
If your modem or Wi-Fi router (or other networking device) is having problems, one of the easiest troubleshooting steps is unplugging it and waiting for 30 seconds to a minute. Many devices have power buttons that you can press and hold for 15 to 20 seconds to perform a factory reset. If yours does not have one, unplugging the power cord from either the wall outlet or the back of the device should work just as well.
4. Disable Network Pings
If you have a Roku device and you’re having troubles with it, there might be a simple solution. If you reset your modem and disable the network pings on your Roku device, you can resolve most issues. The trick here is to access the secret menu.
You can access the Roku secret menu in two ways. The first one is to go to channel operations and then select disable network pings, and the other method is to press on the home button on your remote, and then select system operations, and then select disable network ping, and then press [ok] on the remote to lock in on that option.
If your Roku device doesn’t seem to connect to the internet, you may want to check whether the device is sending out “ping” packets to check a network connection. In some cases, if you have disabled the ping functionality of your router, this could prevent the Roku device from checking an internet connection. Simply disabling the ping functionality of your router should solve this problem.
5. Do a Power Reset/Restart
If your Roku device is having trouble connecting to the internet, you might need to restart it. There are two ways you can do this: Make sure you unplug both ends of the wire from the Roku device and wait for a few seconds before plugging it back in. This will clear the memory of your device and will help resolve issues with your network connection.
If you’re using a Roku streaming stick, simply unplug it from the back of your television. Then do the same with the power cord. Next, reboot the Roku device by pressing the power button for five seconds. Afterward, press it again until the device turns off completely. Then plug it back in to your TV and wait for it to boot up before trying to stream again.
6. Move Roku closer to Router/Modem
If your Roku device is connected to your wireless network, it’s possible that the WiFi signal strength is weak and can be improved upon. Roku devices are designed to be connected to a wireless network with a strong signal, so move your router and/or modem closer to your Roku device if needed.
7. Check For WiFi Signal Obstructions
The primary cause of Wi-Fi signal loss is an obstruction. Blocking your Wi-Fi signals will make it tough for your devices to connect to the network, and those that are connected may experience weak connectivity. With so many potential sources of interference, it’s important to keep a close eye on what could be blocking your Wi-Fi signal and take action as needed.
Physical obstructions — like thick walls and concrete blocks — can reduce electromagnetic signals, while devices that use electromagnetic waves like TVs, ovens, and other appliances may also cause issues.
Routers should be placed in relatively open areas, away from other devices that can cause interference. Avoid placing your router within 1–2 meters of any metal objects, such as filing cabinets, appliances, or large pieces of furniture. This will help to prevent interference with the wireless signal.
Why Is My Roku Not Connecting To The Internet
If you have a Roku that is not responding or connecting to the internet, there are several things to try before contacting customer service. First, restart your Roku device. If your streaming player still doesn’t work with the TV, ensure that your home WiFi network is working and set up correctly — simply make sure that your router’s Internet light is illuminated and the connection is active.
Roku Won’t Connect To Internet But Other Devices Will
Roku software is incredibly intuitive, with simple and easy-to-navigate menus. While the interface is great for finding shows to watch, it’s even better for setting up a Roku device. With just a few clicks, users can set up their device. And because the proprietary antenna system helps eliminate spotty reception issues and bad zones, there’s no need to worry about connection problems — even when the Roku is connected wirelessly.
The easiest way to fix a Roku that isn’t working is to reboot it — unplugging the Roku from power and plugging it back in works every time. In some cases, though, there may be an issue with your WiFi service at home or with your internet provider. If you have another device connected to the same router as your Roku, connecting your Roku by wire may solve problems related to signal strength or connectivity.
Hi there! I’m Sam Hendricks, and I’m a repair technician and expert. I created this website to help people like you save money and time by fixing your own appliances.
Over the years, I’ve seen people spend a lot of money on unnecessary repairs or replacements. That’s why I decided to share my expertise and create easy-to-follow guides for fixing appliances on your own.