As a TV owner, there are several things that may impact the quality of your viewing experience. One such issue is your screen’s inability to connect to WiFi. WiFi connectivity is no longer just a desirable feature but also a standard one found on almost all newer TVs. Even if your TV does have WiFi connectivity, it may not be working properly for you.
It is important to note that all smart TV features, including the apps and streaming services, require a stable wireless network to function. This means that you must connect your TV to your internet router via an Ethernet cable or Wi-Fi to enjoy the full range of smart TV features.
When the internet connection in your Smart TV isn’t stable, you may encounter some sort of network error. The network issue might be caused by technical issues, software issues, or configurations. If a network issue occurs, you’ll see an error message like “Network connection failed” or “TV can’t access the internet.” You may encounter a weak signal while streaming content, experience constant buffering while watching YouTube videos, or have trouble connecting to the Smart Hub.
Use this guide to solve internet connection problems on Samsung Smart TV. In addition, you can avoid some of these mistakes to keep your smart TV healthy and future-friendly.
Samsung TV Won’t Connect To WiFi – Troubleshoot and Diagnosis
If you’re having trouble with your Samsung TV’s Wi-Fi, it could mean there are several different issues at play. When troubleshooting, it’s important to consider whether your phone or tablet is having similar problems, as well as what channel the TV is on. You may be able to fix the problem by changing the channel or reconnecting all devices.
Samsung Smart TVs can sometimes lose connectivity with the internet or a WiFi network for a variety of reasons. To troubleshoot this problem, there are a few things to try first — from restarting the device and resetting its network settings to restarting the router or modem and updating software on the TV itself.
If your WiFi network isn’t responding on your Samsung TV, these factors might be causing the issue.
- Temporary Bug: When you go to connect your TV to a wireless network, if it is indeed due to a password or bug in the software, this will make it much easier to troubleshoot. If the cause is a hardware issue, then it can be expensive and time-consuming to fix. One of the most frustrating problems that can happen while using your TV is when you are unable to access the internet or when the Wifi setting gets corrupted. This may be the result of various reasons such as your TV remote not working properly or a bug in the firmware which corrupts your network configuration.
- Incorrect DNS configuration: All connected TV devices also need DNS (Domain Name System) settings to get the internet working, no matter if it’s a smart TV, an Android TV box, an Amazon Fire TV, or an Apple TV. All devices should have server addresses properly configured to facilitate a connection to the internet. Even the smallest mistake in configuration could lead to a slow or non-existent connection. Samsung Smart TVs have an inbuilt ‘smart’ DNS system that automatically downloads the best-available settings for your internet connection. These DNS settings can sometimes make your device connect to a network even when it seems like it wouldn’t — but this isn’t always true. In some cases, you may need to manually change the DNS settings in your TV.
- Mac address blocked: A Mac address is a unique identifier given to devices on a network. It is often used when connecting devices to a Wi-Fi network, as MAC addresses are the most reliable and easy way of identifying an individual device. When you connect a new device to your home’s Wi-Fi and it appears as “unidentified” or “offline,” your router may be blocking the device. This is often a result of a feature called MAC filtering that prevents unknown devices from connecting to your network.
- Outdated Firmware: Your TV is a smart device and will eventually need to be updated with new firmware. To keep your TV working smoothly, it’s important to update the firmware on time. The firmware on your TV is essential to its function. Software updates often fix bugs and keep your device running smoothly, while also adding new features. If you’ve disabled automatic software updates on your Samsung TV, always remember to manually check for updates at least once a month!
- Router or Modem Issue: If Samsung TV Won’t Connect To WiFi, there may be a problem with your modem or router. This might be a case of you needing to get a new one, or it could be that the ISP will send someone to fix the issue.
This guide shows all the possible solutions for connection problems on your Samsung smart TV. These step-by-step solutions help you to fix any kind of problem that you may face while connecting your TV to your home network.. Here are all the possible workarounds and solutions you can use to help fix an Internet connection issue for your Samsung TV, based on the cause:
1. Restart Samsung TV
The quickest and easiest way to fix a WiFi connection problem on your Samsung Smart TV is to restart it. When your Samsung TV isn’t detecting any wireless network and won’t automatically reconnect to the network you previously connected to, there are a couple of ways you can try.
- Ensure that Samsung TV is ON.
- Locate the Power button on the remote and Hold it.
- Keep holding on Power button until the Samsung logo appears on the screen.
- You will notice that the red LED light will start blinking.
- Once the TV is restarted, Try connecting to the WiFi network again.
If the above method does not work, then try the 2nd method.
- Ensure that Samsung TV is ON.
- Keep it switched ON for 10-15 minutes.
- Turn the TV off by directly removing the cable from the plug.
- Wait for about 30 minutes.
- Insert the power cable back.
- Switch ON the TV.
If your Samsung TV is still unable to detect any wireless network after restarting the TV, the problem could be with your router’s settings.
2. Incorrect WiFi Password
Typing in an incorrect WiFi password is one of the most common reasons behind an TV WiFi connection issue. There are a few ways to fix the TV WiFi connection problem. You can simply type in the correct password and try to connect your TV again by turning off and then on your TV network. If you are using a Wi-Fi connection from a router, make sure you are connected to the correct channel and that your router has sufficient capacity. Check whether you have changed your router password, and type it correctly.
Try retyping your password carefully. We use the OnScreen keyboard for TV — it is not easy to use as a computer or smartphone’s keyboard. If you can’t connect to the wireless network, try again.
- Press the Home button on your Samsung TV remote control.
- Now, Go to Settings -> General -> Network -> Open Network Settings -> Wireless.
- Choose the correct WiFi network.
- Type your password using the Onscreen keyboard.
- Enable the Show password option. This will ensure that you are typing the correct password.
Many times WiFi passwords are long and complicated. In those cases change the router password to any simple (but secure) one.
3. Reset Network Settings
The first step to fixing this issue is to ensure that your network at home is set up correctly. A poorly set-up local wireless network connection can cause issues with the wireless connection on your TV. Many Samsung TVs have trouble detecting a wireless network. One way to fix this is to reset the network settings on your TV. Here’s how:
- Go to Home Screen by pressing the home button on the remote.
- Go to Settings > Network > Reset Network Settings.
- In the pop-up window, select Reset Settings > Reset Settings > Reset Now.
- Click on Yes to confirm.
Once the reset process has finished, restart your TV and wait for it to scan for networks again.
4. Remove All Devices from WiFi Network
WiFi routers can have a limit to the number of devices they can connect to. This is because most home wireless routers are not made to support multiple devices and will not work as well if too many devices are connected. If you’re trying to connect to a wireless hotspot with your smartphone, check under device hotspot settings if it has a limit for connected devices. And if you are connecting to a 4th device, it may be congesting the connection.
If you’re having connection issues, disconnect all nearby laptops, phones, and other devices that might be causing interference. You can also try increasing the limit of connected devices via hotspot on your device or router configuration. Make sure to turn off all wireless adapters or devices that aren’t in use and see if the problem persists.
5. Use a Different Wireless Network
Samsung TVs come with an advanced Wi-Fi capability, and it’s one of the most convenient features. But it can go wrong sometimes, whether it’s the connection to the wireless router or a network problem. If your Samsung Smart TV hasn’t been able to connect to any of the nearby networks, there is probably something wrong with either the network settings or the router itself.
It can be frustrating to get your TV connected — you may have tried the same steps several different times but to no avail. If this is the case, try a different network on your mobile device. You should also know that simply moving from a WiFi router to a mobile hotspot can make all the difference when it comes to connecting your smart TV to a remote.
Here is how to set up a mobile hotspot:
- Go to Phone Settings > Network Connections
- Choose Mobile Hotspot and Tethering
- Enable Mobile Hotspot.
Sometimes the only way to troubleshoot your Internet connection is to test it on a different device. If you have a phone, try using an LTE mobile hotspot or tethering your phone to your TV. This will check whether or not the issue lies with your home Internet connection.
If you have a problem with your Internet connectivity, it is best to double check all the devices connected to your router. If all of your other devices are working perfectly without any issues, then there is a huge chance that it is an issue with your TV.
6. Manually Configure DNS Setting
The Domain Name System (DNS) translates the domain you’re using into an IP address that computers and websites respond to. If your device can’t resolve this, you’ll have issues connecting to the internet. By default, most devices resolve DNS on their own. However, if something happens to interfere with this process, you can manually configure your device’s DNS server to fix an internet connection issue.
Here are the steps to manually configure DNS settings on Samsung TV:
- Click on the dotted setting at the upper right of your screen.
- Select ‘Network’ and then click ‘Network Settings’.
- Click on ‘Advanced Features’.
- Click ‘DNS Settings’.
- Input a valid name server, select TCP,.
- enter 18.104.22.168
- Click on ‘OK’.
7. Weak WiFi Signal
If your Samsung Smart TV keeps losing its internet connection, check the TV’s wireless status. It is likely that the connection isn’t stable. If the wireless network only has a few bars, or if it keeps flickering, the device may not have a steady connection.
The best way to solve this type of problem is to de-clutter the space where your router is located. Make sure that it’s placed in a central location of your home, away from walls and furniture that can interfere with its wireless signal. If you don’t have a choice but to have the router placed in a room with many obstructions, we suggest using Ethernet cables to connect devices instead of WiFi.
8. Restart Router/Modem
This feature will help you connect your TV to a WiFi connection in case there’s a problem from the router or hotspot device side. If you’re experiencing troubles in maintaining a stable WiFi connection, using this function and following the instructions will help rectify the issue.
- Disconnect the WiFi Router from Power Supply.
- Wait for 10-15 minutes.
- Turn it ON again.
- Wait for 5 minutes so that the Router can start.
- Now go to TV.
- Press the Home button.
- Go to Settings > General > Network > Open Network Settings > Wireless.
- Choose the WiFi Connection.
In most cases, It will solve the issue.
9. Do a Factory Reset
Samsung TVs are known for their popularity and quality, but what happens if you encounter issues with your TV? While there are many reasons why a Samsung TV is not connecting to the internet, factory resetting the device can fix most of them. Depending on the brand and model, you may need to access the device through a special “smart” remote or via the settings menu.
- Go to Settings.
- Click on General.
- Now select Reset.
- Enter PIN to reset the TV. In most cases, it will be 0000.
10. Update Firmware
It’s difficult to connect to a Wi-Fi network on your Samsung TV. As it turns out, your TV has its own built-in software — firmware. The latest version of the firmware is available online and you can download it from the Samsung website. You’ll first have to install the update manually on your device before connecting your TV to the internet.
- Visit Samsung Website and go to the firmware section.
- Choose your TV model.
- Download the firmware to a USB device.
- Ensure that there are no special characters or numbers in the name of the firmware. Sometimes, Samsung TV won’t recognize some special characters.
- Insert the USB into the TV.
- Go to the menu option.
- Go to Support > Software Upgrade>By USB.
- Confirm Update and click on OK.
Hi there! I’m Sam Hendricks, and I’m a repair technician and expert. I created this website to help people like you save money and time by fixing your own appliances.
Over the years, I’ve seen people spend a lot of money on unnecessary repairs or replacements. That’s why I decided to share my expertise and create easy-to-follow guides for fixing appliances on your own.