Why Disney Plus Not Working On Samsung TV [SOLVED]

Samsung’s smart televisions are equipped with the ability to download additional streaming apps like Disney+, but if you’re having streaming issues with apps like Disney+ on your Samsung TV, follow these troubleshooting steps.

Disney Plus is the ultimate platform where fans, of all ages, can get the best content from all of Disney’s TV and movie properties. With access to every major film that’s ever been produced as well as every episode of every TV show, it’s a must-have for fans of any and all Disney shows.

If you’re having difficulty playing Disney Plus on your Samsung TV, make sure the app has up-to-date software and that your TV supports the application. Try restarting your internet router if the problem persists. If it doesn’t work, you may need to uninstall and reinstall the app.

Fortunately, there are several simple and quick fixes that you can use to get Disney Plus working on your Samsung TV.

Disney Plus Not Working On Samsung TV – Troubleshoot And Diagnosis

Disney Plus Not Working On Samsung TV

Disney Plus is a streaming service that has something for everyone. While it’s a hub of entertainment for families, teens and young adults alike, it’s also a great source of news and sports content — making it a perfect app to use when you’re having people over, grilling on the patio, or watching a big game.

If you’re a subscriber to the new Disney Plus streaming service and you’ve just tried to watch it on your Samsung Smart TV, but have been unable to do so as the video just won’t load for some reason, this article aims to help you get things sorted quickly and easily.

1. Do A Power Cycle

We all know the best way to fix a broken TV is to unplug it and then power it on again. While this may sound like a simple and obvious fix, for some reason, no one has considered trying this with their Samsung TV.

If your Samsung TV is being stubborn and won’t load the Disney Plus app to stream Marvel or other Disney movies, try unplugging the TV from the wall socket for about 60 seconds. This is one of the most common fixes for when Samsung TVs decide not to load apps or execute software.

The real key is patience.  Give the TV a full minute after unplugging it before you plug it back in.

Unplugging your TV from the outlet is actually the first step. When you find the power button on your Samsung TV, hold it for 30 seconds. Remember to do this on the TV itself and not with the remote.

Every TV has a power button on the backside, usually located near the rear power cord. This button helps to drain any residual electric left in the TV, which can cause the TV to soft reset itself. Whenever you press the power button on the backside of the TV, make sure to switch it off and then on again, to charge the TV’s battery again.

If Disney Plus won’t work after you unplug it, here is what to do: After 60 seconds of unplugging, plug the TV back in and power it back on.

Once you plug the TV back in after the 60 seconds, power the TV back on and hit the button to sign in to Disney Plus. We hope it should work this time!

If the problem persists, here are a few additional ways to fix it.

2. Reset Smart Hub

Samsung has a long history of manufacturing high-quality screens and televisions. However, like every brand, there are issues that occasionally need to be addressed. One problem that customers often face is a blue or black screen during application use. Not only does this affect the ability to view content, but it also could be a sign that the TV isn’t properly connected to your Internet source!

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If you’re using a Samsung TV and open Disney Plus only to find a blue or black screen, it’s probably another sign that your device is experiencing technical difficulties.

You’ve been enjoying your new Samsung TV, but yesterday you noticed that something was wrong. The Disney Plus app on your smart Hub was displaying a blue or black screen; you’ve never seen this before and can’t fix it. This is most likely an issue that has something to do with the Smart Hub itself, so it should be able to be fixed in Self-Diagnosis.

If you’re experiencing a blue or black screen error on your Samsung TV, we can help you fix it by resetting your Smart Hub. Do this by holding down the Home button for 2 seconds and choosing Settings > Support > Self Diagnosis > Reset the Smart Hub. Make sure to keep your login saved, as you will need to input it again after resetting the hub.

If the Smart Hub is not functional, check the status of the service on your TV.

3. Reinstall Disney Plus App

Just like with any app that you download onto your Samsung TV, apps can become corrupted or damaged if you do not take care of them properly. Luckily, there is an easy fix available for when this happens, and it is as simple as deleting and reinstalling the offending app.

Once you’ve installed the application, it should work and open without a problem. But if things go smoothly during the installation and you still can’t access the content within the app, then you’re in a pickle. You will not be able to access any of the data or media that is within the app.

If your Disney Plus app has crashed, it’s best to reinstall it from the App Store. Follow the steps below to get things back in working order.

Sometimes, a Samsung TV refuses to play nice with the Disney Plus app. The best way to troubleshoot this problem is to uninstall and reinstall the app.

To uninstall Disney Plus, select “Apps,” then choose “Settings” and finally click “Disney Plus.” Once you’ve uninstalled the app, go back to the “Apps” screen and click “Add Apps” to reinstall it.

If you continue to experience trouble with the app, restart your Samsung TV.

4. Samsung TV Disney Plus No 4K

4K resolution is the picture quality of higher-end HDTVs. 4K allows for much more precise image detail than the standard HD display that used to be common in most households. This new technology means a sharper picture — so much so that it’s almost as if you could reach out and touch what looks like a live video.

However, due to the sheer size of their 4K screen, some Samsung TV owners are finding it difficult to enjoy this high-definition viewing experience — regardless of whether they subscribe to Disney Plus or not.

If you have Disney Plus but no 4K TV, can you still use Disney Plus?

Samsung Smart TVs are compatible with Disney Plus. If you have a 2016 or later model from the lineup listed below, download and access the app without issue.

Even if you have an old, outdated TV, you will still be able to access all of the content on Disney Plus.

4. Disney Plus Buffering Timeout

Samsung TVs come with a bunch of built-in apps including Amazon, Netflix, and YouTube. When your TV is powered up, these apps will appear on the screen — if you’re trying to watch the latest episode of Friends on your smart TV, the show will begin playing automatically. If you’re watching a different app or channel and want to browse the web or use a different app from the same screen, switching between apps is easy.

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When your Samsung TV switches from its regular display to a gaming or movie app, the screen tends to go black for a few seconds. This occurs due to the refresh rate that’s held within the gaming or movie app. The same thing applies with Disney Plus — when it’s attempting to buffer, there may be a very brief moment when the screen goes black for a few seconds.

Sometimes buffering can be a quick process. But what do you do when the app on Disney Plus times out and the buffering process takes a lot longer than expected?

Buffering is one of the most annoying things that can happen to you while streaming on your Samsung TV with the Disney Plus app. However, there are a few things you can try to hopefully fix this problem. The first thing you should try is restarting the application by simply closing and reopening it. If that doesn’t work for you, close the application and turn off your TV, then try to play the movie or show again.

If Disney Plus is running slow on your Samsung TV, there may be a buffering timeout. First, try closing the application and restarting your TV. If it does not work, turn off your internet for 60 seconds, then try again.

5. Clear Cache

When you look for the Disney Plus application on your Samsung TV, you should be able to find and open it with ease. Disney Plus makes it easy to explore the old Disney classics or the newest productions available at the touch of a button. But if you tried to open the application and it’s not working as it should, here are some tips to get it up and running again.

You’re trying to watch a movie on Disneyplus but can’t figure out why it won’t play? You might be having an issue with cache, which is solved by clearing out the old information that’s saved on your system.

Disney Plus is a subscription-based service that brings awesome TV shows, movies and original content to your Samsung Smart TV. If the app doesn’t launch after you sign in, try clearing the cache. This can be found in the System Apps > Disney Plus category in your device’s Settings menu. Select Clear Cache, then select OK. Once you’ve cleared the cache, reload Disney Plus and try signing in again.

7. Check if the Disney Plus servers are down

If Disney Plus is down on your Samsung TV, here are some steps you can take to fix it. First, make sure that the app hasn’t been disabled or uninstalled. Next, make sure that your Chromecast or Roku stick is plugged in and connected to your WiFi network. You should also make sure that you have a strong connection to the internet — if not, try moving closer to a window with an open Wi-Fi signal.

If Disney Plus isn’t working on your Samsung TV, you can fix it. On the web, try  unplugging  and  turning on again  your Samsung TV and checking if the problem is resolved. If not, make sure that your router is connected to the internet.

If you can’t access any apps on your Samsung TV, restart your router by turning it off and on again.

Luckily, sites like Down Detector let you know about any potential interruptions in your preferred TV shows or other streaming platforms so that you can be prepared before it happens.

8. Update Samsung TV

As with any new technology, Samsung TV owners may experience difficulties that aren’t easily fixed with a simple reboot or restart. If you are having difficulty using your device and the troubleshooting steps listed in your manual do not work, you can check for any software updates that might be available.

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To update your TV, go to ‘Settings’ and choose Support.  Select Software Update and hit Update Software.  

You’ll now need to wait a couple of minutes for the update to be installed.  After it’s done updating, your TV will let you know it’s ready.

When a Samsung Smart TV is connected to the Internet, it can automatically check for updates and download the latest version of software.

Use the latest version of your device’s operating system for the best experience. Check for software and app updates regularly, install them as soon as they’re available and see if there are new versions compatible with your device or software.

Follow your TV brand official blog or social media accounts to know about firmware updates first-hand.

If you want to use your Samsung TV with the Disney Plus app, ensure you are running on the latest TV firmware. This will ensure compatibility with the app.

New updates are released frequently, and if you’re unable to update your OS there is no guarantee that the Disney Plus app will function as expected on your television. Check here for Hulu not working solution.

9. Factory Reset Samsung TV

When you’re facing a streaming issue on your Samsung TV, trying to factory reset the device and reinstall the app.

If you have older Samsung TVs, you can reset them by pressing the Home button on the remote and then clicking Settings > Support > Self Diagnosis > Reset. If you have newer models, press the Home button on your remote and go to Settings > General > Reset.

Enter your PIN number: 0000. Your TV will turn off and come back on, displaying the initial setup screen.

Forgotten your TV’s PIN? Resetting it is a breeze, thanks to the accompanying remote control.

When your TV is turned on, follow these steps through the remote control to reset your PIN to “0000”.

Here are the Samsung Smart Remote or Remote Control instructions for Resetting Pin: Press the volume button to the right of the + button > Up on the volume button > Return > Down on the volume button > Return > Up on the volume button > Return.

To reset a lost pin, on the standard remote control: press Mute, Volume Up, and RETURN. Then, press Volume Down, RETURN. Repeat this process once more. Finally, press Volume Up and RETURN.

Now that your Samsung TV has restarted, give it a few minutes to reconnect to the internet.

The Disney Plus app had a hiccup. Hopefully, you can reinstall it, but it should be working now.


Disney Plus is a streaming service that offers subscribers access to thousands of TV shows and movies, including the entire Pixar library, Marvel Studios films, and the Star Wars franchise. Unfortunately, with so many titles available all at once, it can be easy to run into instances where the Disney Plus app stops working and you’re unable to access your favorite content even when you have a valid subscription.

If you have tried all of these steps and still can’t fix the issue, then it might be that your Disney Plus app is offline for maintenance.

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