There are lots of possible reasons why your Samsung TV isn’t responding to remote control. Here is how you can fix the problem quickly and easily.
Samsung TVs are a great choice if you’re looking for a large-screen television with high resolution, vivid colors, and a lot of streaming capabilities. The Samsung TV remote allows you to control a lot of functions, including apps and the settings on the TV. There are many times when the remote stops working or don’t work at all.
The first thing to check is whether or not the remote batteries are still good. If they are, it could be that the remote itself has malfunctioned due to age or extensive use. If the batteries are of low quality, consider replacing them before sending in the product for repair.
Many people are using Samsung Smart TVs for their simplicity in usage and high-quality picture. Whenever you run into an issue with your TV, try these troubleshooting steps to get it working again.
Samsung TV Not Responding To Remote – Troubleshoot And Diagnosis
The remote response slowly or not at all. The batteries in the remote may be low. It may also be necessary to update the operating system of your television. If these fixes aren’t working, then try unplugging it for a few minutes and plugging it back in — this should fix any software or hardware issues. If none of these fixes work, then you may need to call a technician to come into your home and give it a more thorough checkup.
Sometimes the remote won’t work. This is usually because there’s something blocking the signal. If this happens, move to a different location and try again. If that doesn’t work, try pairing the remote with your device once again.
Changing the batteries in your remote control is first thing to try if you’re having trouble with your Samsung TV. In most cases, it’s easy and takes less than a minute. If you need more help, there are a few troubleshooting tips that can help you solve the problem.
1. Do a Reset
If your Samsung TV isn’t turning on, sometimes the problem can be solved by resetting your TV. To do that, you’ll need to open the bottom of your TV and find the manual buttons. Resetting will clear out any temporary disconnections in your TV and should get it to work properly again.
To reset your Samsung TV, turn off the power and unplug it from the wall. The more you unplug, the better. Wait a full five minutes, then plug it back in and wait for the TV to turn on automatically. If Tv does not turn on then try turning it on manually.
If it doesn’t come back on by itself, use your Samsung remote to power it back on.
2. Reset The Samsung Remote
When the remote for your TV fails to work, you want to know that it’s not your remote that’s broken. You also want to know that it’s your batteries and not something more serious like a hardware failure or a signal issue.
After all, if you’re having problems changing channels, you’d hate to think something more serious is going wrong.
A weak remote battery can interfere with your ability to control your Samsung TV. If that’s the case, you might be able to fix the problem with some simple troubleshooting steps.
You can reset your Samsung TV remote simply by removing its batteries. To remove the batteries:
- Pick up your remote, turn it over, and open up the case.
- Remove both of the batteries and replace them with new ones. The kit comes with two AAAs so you can easily replace the batteries yourself.
- Make sure that they are inserted in the correct orientation.
In most cases, this will solve your issue so you can enjoy watching TV once again.
3. Ensure That Remote is Paired
If you find that your remote isn’t controlling your TV or vice versa, there are a number of things you can try before giving up. Ensure that your remote and TV have a strong connection. Try pairing them again. You can also check to see if the batteries are correctly inserted.
To establish whether your remote is still paired with your Samsung TV, hold down the play and return buttons for a few seconds. Wait for the sync to take place between the remote and television device.
After this process has completed, press any buttons on your remote to see if they are being properly recognized by the television.
Double-check that the issue has been resolved. If not, there are other solutions available.
4. Remove any Interferences
Make sure there is no obstacle between the remote and the TV.
Be sure to point the remote directly at the TV.
Do not use the remote near any electrical appliances that may cause interference.
If there are still problems, try resetting the remote by removing the batteries and then replacing them.
There are a few things you can do to remove any interferences between your Samsung TV and remote. First, make sure that there are no objects blocking the path between the remote and the TV. Second, try moving the remote closer to the TV. Third, make sure that the batteries in the remote are fresh.
5. Get a New WiFi Module
The Samsung TV may fail to respond to the remote control because of a Wi-Fi module. The Wi-Fi module is present under an infrared (IR) sensor and if there isn’t a stable connection, the IR sensor fails to respond.
The Wi-Fi module is available locally, and one can be bought for about $10.
To enable the power of your Wi-Fi device, Samsung TVs require a factory reset. Just follow these steps to get everything up and running smoothly.
First, access the menu by pressing the “Menu” button on your remote control. Navigate to the “Support” menu and select the “Self Diagnosis” option. Select the “Reset” option. Enter your password (In most cases its 0000) and confirm the reset.
Note: If you’re about to factory reset your Samsung TV, don’t forget to back up all critical files. This isn’t complicated — the best way is to connect an external hard drive or USB storage device and simply drag and drop everything onto that.
6. Clean TVs IR sensor
If you’ve tried everything to fix the problem and your Samsung TV is continuing to give you issues with the remote control, there may be dirt or dust in the IR sensor.
If your Samsung TV isn’t responding to your remote, there could be several reasons why. Clearing out any dust or lint that’s gotten into the IR sensor can fix many issues with the remote.
The sensor is located on the front of the TV, usually on the bottom right or left corner depending on the model.
A dirty IR sensor on your Samsung TV can lead to many problems with the device’s interface, screen functionality, and remote control operation.
While most of the debris can be removed by vacuuming and gently brushing the components, some stubborn dirt can be removed from the IR sensor terminals using a rubber eraser or needle. Provided you are careful when cleaning the IR sensor, there is no detrimental effect on its operation.
Also, clean the cable connecting the sensor and the board. Many people neglect this part and don’t realize that a clogged connection can cause malfunction as well.
7. Check Network Connection
It’s annoying to see your router or modem cause problems with your Samsung TV remote. Luckily, there are several simple solutions to help you troubleshoot the problem.
If both devices are connected to the same router or modem, ensure that you connect them both through an Ethernet cable for a more stable connection.
Make sure your modem or router is connected to the internet and try unplugging any other devices that are accessing the internet via Wi-Fi.
If you want to disconnect and then reconnect the internet connection on your TV, there are a few steps that you can take. First, turn off the television and unplug it from the power outlet. Next, unplug the modem or router from the back of the TV. Wait for about two minutes, then plug them both back into their respective outlets.
After you follow the steps above, try turning on your television and see whether the remote is working or not.
8. Use a Remote Control App
A remote control app can help you fix a new issue with your Samsung smart TV.
The app let you complete everything from adjusting the volume to turning on and off the TV. If your remote is completely broken, it’s not too bad! Simply use the remote control app to navigate through your TV’s menus as if you were using a regular remote.
To get started using the app, please follow these steps:
- Find the app in your phone store (search ‘Samsung TV remote’).
- Ensure that both devices are on the same Wi-Fi network and connected to the same Samsung account.
- Launch the app and enter your PIN.
- The connection is now complete, and you can start using the app.
If you’re having trouble with your Samsung TV, you can now use your phone to control it with a remote control app. This can be a helpful solution if you’ve tried all the other troubleshooting methods mentioned above.
9. Get a Universal Remote Control
Replace your broken remote control if you’re having issues with it. You can order one online or pick one up at the nearest store, but make sure to find a universal remote that works with all of your devices.
If your Samsung TV isn’t responding to your remote, then you can try getting a universal remote. However, it’s important that you choose the right one for your needs. If you already have a Samsung TV, then it’s best to buy a remote specifically for that brand.
When your remote stops responding, you may assume it’s the batteries. But before you change them, check for interference — there might be too many boxes or another device in between your remote and the TV. If this isn’t the case, try resetting your remote by removing its batteries and pressing the power button for a few seconds.
Most of the time, changing the batteries in your remote or being closer to the TV that it’s synced with solves issues. However, sometimes resetting the TV or your remote can help solve more serious problems.
If your remote still does not work after all these troubleshooting steps, try the fixes listed above to solve them, depending on the issues. If your remote is still not working after all of these steps, there are a few last things you can do before contacting the support desk.
Samsung has provided some great troubleshooting tips on their website that you can visit if you’re having trouble with your remote.
Hi there! I’m Sam Hendricks, and I’m a repair technician and expert. I created this website to help people like you save money and time by fixing your own appliances.
Over the years, I’ve seen people spend a lot of money on unnecessary repairs or replacements. That’s why I decided to share my expertise and create easy-to-follow guides for fixing appliances on your own.